FAQs

You will receive an order confirmation at the email address provided at the time of purchase. Please also check your spam folder.

If you have not received an email after placing your order, there is likely an issue with your purchase. Contact us, and we will assist you!

If the order you received is damaged, please contact us within 14 business days of receiving your order at our dedicated email address:contact@byflystudio.com.

We sincerely apologize for this inconvenience. In case of defective products, errors in quantity, or quality issues, we will send you a new order at no additional cost, fully covering the expenses associated with this new shipment.

Your satisfaction is our priority, and we are committed to resolving any issues quickly and efficiently.

If you have provided incorrect information such as a delivery address, email address, or phone number, please contact our customer service as soon as possible so we can update this information before your order is shipped.

Unfortunately, if this information affects the delivery of your package and your order has already been shipped, you, as the customer, will be responsible for all additional associated costs.

Once an order is in production, it is automatically registered with our shipping partner, and the production enters multiple automated workflows, making it difficult to modify or cancel an order.

However, we understand that exceptional circumstances may arise. Feel free to contact us immediately, and we will do our best to accommodate your specific needs.

The standard delivery time for your order is estimated to be between 3 and 5 working days from the date of shipment.

We strive to process and ship your orders quickly so that you can enjoy your posters as soon as possible.

The shipping costs vary depending on the number of products in the order. The shipping cost for the first product ranges between 4.19$ and 6.29$, and an additional 0.22$ to €0.65$ is added for each extra product.

If you do not receive your order within the estimated delivery time, please first check the tracking of your package using the information provided.

If you encounter any issues or if the status of your delivery is unclear, do not hesitate to contact us.

We will make every effort to quickly resolve any issues related to the non-receipt of your order, either by tracking your package, arranging a new delivery, or offering a replacement or refund, depending on your situation.

For now, we only deliver within France, but this may change in the future.

We print our posters on 200g/m² FSC-certified paper. This certification ensures that the trees used for our posters were sourced in compliance with legislation, regulations, and the FSC charter's requirements regarding social and environmental standards.

For now, we do not offer framing options for our posters. However, this will soon be available.

Each poster is shipped in sturdy packaging suited to the poster's size. Our standard packaging varies depending on the poster's dimensions: flat for sizes up to A4, and rolled in a tube for sizes larger than A4.

The colors of the posters you receive are the result of a professional printing process designed to minimize color variations.

However, printing is a chemical process, and despite all our efforts, achieving a 100% color match is impossible. Many factors, such as the type of machine, settings, paper, humidity, and other variables, can influence the final color.

Any potential variations remain within acceptable tolerance limits and are not covered by our quality guarantee, although we always strive to provide products of the highest possible quality.

We offer several payment options to make your shopping experience as convenient as possible.

You can pay for your order using the most common credit cards, PayPal, Apple Pay, and other secure payment methods. Choose the option that suits you best during the checkout process for a simple and secure transaction.

Absolutely, transactions on our site are completely secure. We use advanced security protocols to ensure the confidentiality and integrity of all sensitive information, including payment details.

We have implemented robust security measures to ensure that your online transactions are protected against fraudulent activities. You can shop with confidence, as the security of your information is a top priority for us.

We understand that sometimes certain items may not be a perfect fit. That's why we offer a flexible return policy.

If, for any reason, you are not entirely satisfied with your order, you can return your items free at your charge within 14 days of receiving your order.

In the event of an order cancellation, we can refund the full amount of your purchase depending on the reason for cancellation.

Refunds are processed as quickly as possible.